Refund policy
At virtualstoreworld, we want you to love your purchase. If you’re not satisfied, we offer a hassle-free return and refund policy.
Eligible Returns & Exchanges
✔ Unworn, unwashed, and undamaged items with original tags.
✔ Returns must be initiated within 30 days of purchase.
✔ Only items purchased directly from our website qualify.
Important Notes
- Damaged or incorrect items: Contact us within 30 days with photos for a quick resolution.
- Size exchanges (if verified via email): A 30% restocking fee applies.
- Order cancellation (while in transit): A 50% fee will be deducted.
- Returns due to style preferences: A 30% restocking fee applies.
- Refunds for delayed delivery due to natural disasters: A 30% fee applies.
How to Return or Exchange
📩 Contact Us: Email admin@mail.com or call +0 (00) 000-000 with your order number and reason.
📦 Return Instructions: Our team will provide shipping details.
🚚 Return Shipment: Pack securely and use a trackable shipping service. Customers cover return shipping costs (except for damaged/incorrect items).
Processing & Refunds
🔍 Inspection: Once received, we’ll review your item.
💳 Refund: If approved, a refund will be issued to your original payment method within 4 business days (bank processing times may vary).
🔄 Exchanges: We’ll process your exchange free of charge if the requested item is in stock.
Non-Returnable Items
❌ Customized pieces and select leather accessories (outlined on product pages).
Need Help?
Our customer service team is always here to assist! Contact us for any questions.